A customer complaint requires a rapid, reliable 8D response.
8D & ROOT CAUSE ANALYSIS · After SOP
Solve quality complaints. Prevent repeat failures.
I support structured customer and supplier complaint handling, from containment and 8D problem solving to verified corrective action effectiveness.
20 years in automotiveRemote & on siteTailored scope of work
SQM / 8D / ComplaintsYOUR CHALLENGE
When this support adds value.
Repeat failures often indicate unverified causes or corrective actions that never reached the real process. Structured problem solving combines immediate risk containment with evidence-based root cause analysis.
For supplier-related complaints, I support root-cause analysis and corrective-action follow-up alongside your quality team.
01 / USE CASES
Typical situations.
Focused operational support can help when any of these situations apply.
Containment measures are in place, but the actual cause is uncertain.
Similar problems recur despite closed corrective action reports.
02 / SCOPE OF WORK
What I deliver for your team.
Clear activities, traceable evidence and outputs your team can use.
01
Coordinate containment
Define affected scope, customer risk, sorting and temporary safeguards.
02
Investigate root causes
Use 5 Why, Ishikawa and process evidence to test hypotheses.
03
Implement corrective actions
Address verified causes in procedures, equipment settings, training or control plans.
04
Document 8D effectiveness
Organise reporting, action status and measurable proof of sustained effectiveness.
03 / APPROACH
From need to result, step by step.
The approach is tailored to your specific needs and agreed scope.
01
Contain
Clarify the scope and initiate temporary safeguards.
02
Resolve
Investigate causes and implement targeted actions.
03
Verify
Check effectiveness and document lessons learned.
04 / YOUR OUTCOME
What you receive.
Useful working results rather than generic consulting slides.
Structured complaint and 8D status
Documented cause-and-action assessment
Effectiveness evidence and lessons learned
Discuss expected deliverables METHODS & PROFESSIONAL SCOPE
Product safety obligations and customer-specific escalation rules remain the responsibility of the company concerned.
GOOD TO KNOW
Common questions.
Can you take over a complaint already in progress?
Yes. Support can start from an existing 8D report, especially to strengthen cause verification and action effectiveness.
Do you also address internal process issues?
Yes. The same problem-solving methods apply to scrap, rework and recurring process disturbances.
LET’S TALK
A quality complaint is tying up your resources?
Every assignment is different. I assess your needs and prepare an individual proposal with a clearly defined scope of work.